Exchange/Credit Policy

ALL SALES ARE FINAL - NO REFUNDS

 

EXCHANGES/CREDITS

Items that are a manufacturer defect must be reported within three days of receipt for a replacement (if the item is still available in our inventory) or credit. Please email queentsjewels@gmail.com with a photograph of the item. 

Our policy lasts 3 days. If 3 days have gone by since receipt of your purchase, unfortunately, we cannot offer you a an exchange or credit. To be eligible for an exchange or credit, your item must be unused and in the same condition that you received it. Once your request for an exchange or credit has been approved It must also be returned to us in the original packaging to the address below.

Queen T's Jewels
25125 Santa Clara St, E119
Hayward, CA 94544